Terms of service
Last updated: 01/01/2025
Welcome to Kaynaan Parfum. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service, our Privacy Policy, and any other policies referenced on the site. If you do not agree, you must not use our website.
1. Company and contact details
• Website: www.kaynaan.ae
• Store name: Kaynaan Parfum
• Contact email: kaynaanparfum@gmail.com
• Business address: Shop no 7, Building C12, Shabiya 9, Abu Dhabi
You agree to use the website only for lawful purposes and in accordance with these Terms.
2. Eligibility and account
• You must be at least the legal age of majority in your country to purchase from Kaynaan Parfum.
• You agree to provide accurate, current, and complete information when creating an account or placing an order and to keep this information up to date.
• You are responsible for maintaining the confidentiality of your account and password and for all activities under your account.
3. Products and descriptions
• Kaynaan Parfum sells fragrances and related products for personal use only, not for resale, unless we give written permission.
• We try to ensure product descriptions, images, and pricing are accurate, but errors may occur and we may correct them at any time without notice.
• Actual product packaging and colors may differ slightly from images on the website.
4. Pricing, payments, and orders
• All prices are listed in currency and are subject to change without notice.
• Taxes and shipping charges will be added at checkout where applicable.
• We accept payment methods shown at checkout and process payments through third‑party providers.
• By placing an order, you authorize us and our payment processors to charge your selected payment method for the total amount.
• We may refuse, cancel, or limit any order at our sole discretion, including suspected fraud or unauthorized activity.
5. Shipping, delivery, and risk of loss
• Shipping options, costs, and estimated delivery times are shown at checkout and in our Shipping Policy.
• Delivery times are estimates only and are not guaranteed; delays may occur due to carriers, customs, or other factors beyond our control.
• Risk of loss and title for products pass to you when we hand the order to the carrier.
6. Returns, exchanges, and refunds
• Customers may return eligible products at any time after purchase, with proof of purchase (order number, receipt, or account record).
• Products must be returned with at least half of the original contents remaining and in safe, non‑damaged condition (no broken glass or leaking bottles) so that they can be handled and inspected safely.
• To start a return, customers must contact us at your email with their order details and reason for return. We will provide the return instructions and return address.
• Unless otherwise stated by us in writing, customers are responsible for the cost of returning the product. If a product is defective or damaged when received, contact us within 2 days of delivery and we may, at our discretion, cover return shipping or send a replacement.
• Once we receive and inspect the returned item, we will notify the customer of the approval or rejection of the return. If approved, we will issue either:
• A refund to the original method of payment (where possible), or
• Store credit or a replacement product, as agreed with the customer.
• We reserve the right to refuse or limit returns where we reasonably believe the policy is being abused (for example, repeated bulk purchases and returns, or returns inconsistent with normal personal use).
7. Personal use and resale
• You agree to purchase our products for personal use only and not for resale, distribution, or export without our written consent.
• We may cancel or limit orders that appear to be placed by resellers, distributors, or for bulk resale.
8. Intellectual property
• All content on the Kaynaan Parfum website (including logos, images, text, graphics, and design) is owned by us or our licensors and is protected by intellectual property laws.
• You may not copy, reproduce, distribute, modify, or create derivative works from any content without our prior written consent.
9. Acceptable use
You agree not to:
• Use the website for any unlawful, fraudulent, or abusive purpose.
• Interfere with or disrupt the website, servers, or networks.
• Attempt to gain unauthorized access to any part of the website or other accounts.
• Upload or transmit any harmful code, spam, or offensive, defamatory, or infringing content.
We may suspend or terminate your access for violations of these Terms.
10. Third‑party links and services
• The website may contain links to third‑party websites or services that are not owned or controlled by Kaynaan Parfum.
• We are not responsible for the content, privacy practices, or terms of any third‑party sites and you access them at your own risk.
11. Disclaimer of warranties
• The website and all products are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, to the maximum extent permitted by law.
• We do not warrant that the website will be error‑free, secure, uninterrupted, or that any defects will be corrected.
12. Limitation of liability
• To the maximum extent permitted by law, Kaynaan Parfum and its owners, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products.
• Our total liability for any claim related to the website or products will not exceed the amount you paid for the order giving rise to the claim.
13. Indemnification
You agree to indemnify, defend, and hold harmless Kaynaan Parfum and its affiliates from any claims, damages, losses, or costs (including legal fees) arising out of your breach of these Terms or misuse of the website or products.
14. Changes to terms
We may update these Terms from time to time by posting a new version on the website with a new “Last updated” date. Your continued use of the website after changes are posted means you accept the revised Terms.
15. Governing law and disputes
• These Terms are governed by the laws of your country/region, without regard to conflict of law rules.
• Any disputes will be subject to the exclusive jurisdiction of the courts in your city/country, unless mandatory local law says otherwise.
16. Contact us
If you have questions about these Terms, please contact us at:
